Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the following business day.
You will receive a confirmation email after your order is shipped.

2. Shipping Times

Shipping time varies based on your location:

Domestic (same country):

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

International Shipping:

Standard Shipping: 7–15 business days
Express Shipping: 5–10 business days

Shipping times may vary due to customs delays, weather conditions, or peak seasons.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping is available on orders over $50 (optional edit as needed).

4. Order Tracking

Once your order ships, you will receive an email or SMS containing your tracking number.
Please allow 12–24 hours for tracking information to update.

5. Incorrect Address

Please double-check your shipping address before placing an order.

We are not responsible for orders shipped to an incorrect address provided by the customer.
If you need to change your address, contact us within 12 hours of placing the order.

6. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, taxes, or import duties charged by their country.
We are not responsible for delays caused by customs.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at [velcani.n@gmail.com].
We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Delayed Delivery

Delays caused by weather, customs, or courier issues are outside our control, but we will assist you in tracking and resolving any issues.

9. Contact Us

If you have any questions regarding shipping or delivery, our support team is here to help:

📧 [velcani.n@gmail.com]
📞 [+7089010628]

We appreciate your trust and look forward to serving you!